FAQs – ARLEL

Answers to Common Questions

Everything you need to know about the ARLEL Pillow — from comfort and care to shipping and support.

Comfort & Materials

What makes the ARLEL Pillow different?

The ARLEL Pillow is designed to feel closer to your home pillow — not a thin inflatable camp cushion. With structured foam support, adjustable loft, dual-sided comfort surfaces, and a washable cover, it’s built for deeper, more restorative sleep outdoors.

What does the cooling side feel like?

One side features a cooling-touch fabric designed to feel noticeably cooler against the skin when you first lie down. It helps reduce that warm, stuffy pillow feeling and creates a fresher sleep surface outdoors.

Can I adjust the loft and firmness?

Yes. The fill can be added or removed so you can customise the height and feel to suit your preferred sleep position — whether you sleep on your side, back, or somewhere in between.

What materials is the pillow made from?

The ARLEL Pillow features a dual-sided removable outer cover, including a cooling-touch side and a soft bamboo comfort side. Inside, a blend of shredded memory foam and support foam provides pressure relief, structure, and lasting comfort through the night.

Where are ARLEL materials sourced from?

We carefully source our fabrics from suppliers who hold OEKO-TEX® Standard 100 certified material lines, meaning those materials are tested for harmful substances and selected for skin-contact comfort.

Combined with durable construction, adjustable fill, and washable components, the ARLEL Pillow is designed for comfort you can feel good about.

Usage & Care

How small does it pack down?

The ARLEL Pillow compresses to approximately 170mm × 200mm, and can be reduced further to around 170mm × 150mm using the built-in compression straps. Compact enough for camping, caravanning, rooftop tents, and road trips — while still expanding into generous full-size comfort.

How do I clean it?

The removable outer cover is machine washable for easy care. Simply remove the cover, wash according to care instructions, dry thoroughly, and repack when ready for your next trip.

Will it lose shape overnight?

No. Unlike inflatable pillows that can slowly lose air or collapse under weight, the ARLEL Pillow uses structured foam fill designed to maintain loft and support throughout the night.

Is it suitable for all types of camping?

Yes. The ARLEL Pillow is designed for tents, swags, caravans, rooftop tents, camper trailers, and road trips — anywhere better sleep makes for a better outdoor experience.

Orders & Support

How much is shipping?

We offer free shipping Australia-wide on the ARLEL Pillow.

How long does delivery take?

Orders are typically dispatched within 24 hours, with delivery times depending on your location. Metro areas generally arrive within 1–2 business days, while regional areas may take a little longer.
You’ll receive tracking details as soon as your order is on its way.

Do you offer returns?

We want you to genuinely love your sleep outdoors. If the ARLEL Pillow isn’t right for you, our 30-night comfort guarantee gives you time to try it properly.