Privacy Policy

Privacy policy

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.

Title

Last updated: May 2026

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Complaints

1. contact

If you have any questions about this Privacy Policy, how we handle your information, or anything else about your experience with ARLEL, we’re here to help.
You can contact us at support@arlel.com.au.

2. collecting personal information

At ARLEL, we respect your privacy and are committed to handling your personal information responsibly.

When you visit our Site, place an order, or contact us, we collect certain information needed to provide our services, process purchases, improve your shopping experience, and support you as a customer. This Privacy Policy refers to this information as “Personal Information”.

I - Device information

- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

- Disclosure for a business purpose: shared with our processor Shopify

- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

II - Order information

- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

- Source of collection: collected from you.

- Disclosure for a business purpose: shared with our processor Shopify

- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

III - Customer support information

- Purpose of collection: to provide customer support.

- Source of collection: collected from you

Minors

The Site is not intended for individuals under the age of [13]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

3. sharing personal information

We only share Personal Information with trusted service providers where necessary to operate our store and serve our customers.

This may include services such as:

Shopify, to power our online store and securely process orders
Payment providers, to process transactions safely
Shipping partners, to deliver your order
Analytics providers, to help us understand how visitors use our website so we can improve the customer experience

We may also disclose Personal Information where required by law, to respond to legal requests, or to protect our rights and customers.

ARLEL does not sell your Personal Information.

4. behavioural advertising

Like most online stores, ARLEL uses limited analytics and advertising tools to help us understand how visitors use our website, improve the shopping experience, and share relevant information about our products with people who may be interested.

This may include trusted platforms such as:

Google Analytics, which helps us understand website traffic and improve site performance
Meta (Facebook / Instagram) and Google Ads, which may help us show relevant ARLEL content or offers to interested audiences

These services may use cookies or similar technologies to improve website functionality, measure performance, and help us deliver relevant advertising.

You can manage cookie preferences through your browser settings, and adjust advertising preferences directly through the relevant platform settings.

For more information about online advertising choices, you can visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance opt-out portals.

5. using personal information

ARLEL uses your Personal Information only where needed to provide our services and improve your experience with us.

This may include:

Processing and fulfilling your orders
Shipping your purchases and providing delivery updates
Responding to customer service enquiries
Improving our website, products, and shopping experience
Sending occasional updates, offers, or product news (only where you have chosen to receive them)

Retention of Information

We keep order and customer information only for as long as reasonably necessary to operate our business, comply with legal obligations, and support our customers.

If you would like your information updated or removed where applicable, please contact us at support@arlel.com.au

Fraud Protection

To help keep transactions secure, trusted payment and commerce providers may use standard fraud-prevention and security measures during checkout.

6. selling personal information

ARLEL does not sell your Personal Information.

We may share limited information with trusted service providers — such as Shopify, payment providers, shipping partners, analytics providers, and advertising platforms — only where necessary to operate our store, fulfil orders, improve customer experience, or share relevant ARLEL content with interested audiences.

We do not sell customer data to third parties.

7. your rights

We believe you should have control over your Personal Information.

You may request to:

Access the Personal Information we hold about you
Correct or update your information
Ask us to delete your information where applicable
Opt out of marketing communications at any time

If you would like to make a privacy request or have any questions about how your information is handled, please contact us at support@arlel.com.au and we’ll do our best to help.

8. cookies

ARLEL uses cookies and similar technologies to help our website function properly, improve your browsing experience, and understand how visitors use our site.

Cookies may be used to:

Remember your preferences and shopping cart
Help pages load and function correctly
Improve website performance and user experience
Measure website traffic and analytics
Help us understand which products and content are most useful to visitors

Some cookies may also support relevant advertising through trusted platforms such as Google and Meta (Facebook / Instagram).

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

By continuing to use our website, you consent to the use of cookies in accordance with this Privacy Policy.

9. changes

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, legal requirements, or how we handle Personal Information.

Any updates will be published on this page, and the “Last updated” date at the top of this Policy will be revised accordingly.

10. complaints

If you have any concerns about how your Personal Information has been handled, please contact us at support@arlel.com.au and we will do our best to resolve the issue promptly and fairly.

We value your trust and are committed to handling privacy matters respectfully, transparently, and in accordance with applicable privacy laws.

If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection authority in your jurisdiction.