Shipping & Returns

Shipping Policy

Fast, free shipping across Australia.

 

Orders are typically dispatched within 24 business hours, with most metro deliveries arriving within 1–3 business days.

 

You'll receive tracking details as soon as your order is on its way.

Shipping Options

Price

Free Australia-wide shipping (Orders over $89)

Free

International Shipping may be available by request

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

30 Day Comfort Promise

We want you to genuinely love your ARLEL product.
Try it. Sleep on it. Decide at home.

 

If it’s not the right fit, you may request a return within 30 days of delivery. Products may be lightly trialled, provided they are returned clean, undamaged, and in good condition, with original packaging where possible.

 

If your order arrives damaged or incorrect, contact support@arlel.com.au and we’ll make it right as quickly as possible.

Once your return is received and inspected, approved refunds will be processed back to your original payment method.

Shipping FAQs

Is shipping really free Australia-wide?

Yes — standard shipping is complimentary across Australia.

How long will delivery take?

Most metro deliveries arrive in 1–3 business days after dispatch.

Do you ship internationally?

International shipping may be available by request. Contact us for a quote.

Can I change my address after ordering?

Contact us immediately — once dispatched, changes may no longer be possible.

How do returns work?

Contact support within 30 days and we’ll guide you through the process.

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